Last Updated: August 24, 2026
1. Return Application Period
You may request a return or refund within [Specify number, e.g., 30] days of receiving your order. Any requests made after this period will not be accepted.
2. Return Eligibility
To be eligible for a return, items must be:
-
Unused and in the same condition that you received them.
-
In the original packaging with all tags attached.
-
Not custom-made or personalized items.
Items that are damaged due to misuse or wear and tear are not eligible for return.
3. Return Shipping Costs
-
Seller's Responsibility: If the return is due to our error (e.g., wrong item sent, missing parts, or quality defects), we will cover the return shipping costs.
-
Buyer's Responsibility: For returns due to personal reasons (e.g., changed your mind), the return shipping cost will be borne by the buyer.
4. Refund Processing
Once your returned item is received and inspected, we will process your refund within [Specify number, e.g., 7-14] business days. The refund will be issued to your original payment method.
5. Contact Us
For any return or refund questions, please contact our support team at musician@szmonsterlabs.cn.